At Gift for Haramain, we are committed to providing our customers with a meaningful opportunity to distribute Qurans and prayer mats in the holy cities of Makkah and Madinah. We take great care to ensure that every gift reaches its intended recipients with respect, dignity, and attention.

While we strive to deliver a smooth and satisfactory experience, we understand that certain circumstances may require you to request a refund. Please read the following policy to understand our refund terms and procedures.

1. Refund Eligibility

Request Period: Customers must submit refund requests within 7 days of placing their order. Once this period has passed, all purchases will be considered final.

Service Status: Refunds are available only if the service has not yet started. Once the fulfilment process begins, including purchasing, preparation, packaging, or distribution of the selected gifts, the order will no longer qualify for a refund.

2. Non-Refundable Orders

Completed Orders: Orders that have been successfully fulfilled, including the distribution of Qurans or prayer mats in Makkah or Madinah, are not eligible for refunds.

Change of Mind: Refunds cannot be issued for cancellations based on a change of mind once the service fulfilment process has commenced.

3. Refund Request Procedure

Submitting a Request: To request a refund, please contact our customer support team and provide your order details along with a clear explanation of the reason for your request.

Review Process: Our team will assess your refund request within 1–3 business days and inform you whether it has been approved or declined.

Refund Processing: Once approved, the refund will be issued to your original payment method within 5–7 business days.

4. Special Circumstances and Exceptions

Service-Related Errors: If an error occurs during service fulfilment, such as the distribution of incorrect items or failure to complete the promised distribution, we will take appropriate steps to resolve the issue or provide a full refund, where applicable.

Unforeseen Circumstances: In situations beyond our reasonable control, including natural disasters, political instability, or other unexpected events, refund requests will be evaluated individually based on the circumstances.

5. Contact Us

If you have any questions, concerns, or require assistance regarding this Refund Policy, please reach out to our customer support team through our official contact details.

At Gift for Haramain, your satisfaction and trust are important to us. We remain committed to providing a reliable, respectful, and meaningful gifting experience in the holy cities of Makkah and Madinah.