Privacy Policy
Gift for Haramain provides a platform that allows customers to send gifts, including water, Qurans, prayer mats, and meals, to pilgrims and visitors in Makkah and Madinah. Our online store operates through Shopify. HARAMAIN LLC is responsible for handling your personal information. Our contact information is provided at the end of this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We may collect the following information when you use our Website or App:
Account Details: Your name, email address, phone number, and saved addresses when you register or create an account.
Order Details: Your name, billing and shipping addresses, email address, phone number, selected gifts, and any personal dedication or message included with your order.
Payment Details: Payments are securely handled through Shopify and its supported payment providers, including Apple Pay and Google Pay. We do not receive or retain your complete payment card details.
Customer Support Information: Your name, email address, and any information or messages you provide when contacting our support team.
Communication Preferences: Your preferences regarding promotional emails, marketing communications, and notifications.
Information Collected Automatically
When you access our Website or App, certain information may be collected automatically.
Website Information: Your browser type, IP address, time zone, cookie data, browsing activity, viewed pages and products, search queries, and interactions with our Website.
App Information: Your device type, operating system, application version, language and regional preferences, approximate country based on your IP address or device location, IP address, app usage activity, and diagnostic information such as crash reports. If you enable push notifications, we also collect your device’s notification token and notification preferences.
Photos and Videos of Gift Distribution
We may capture photographs or videos during the distribution of gifts and share them with you as confirmation of delivery. We make reasonable efforts to avoid capturing identifiable individuals in these images. If you are identifiable in any photograph or video and would like it removed, you may contact us using the email address provided below.
Information the App Does Not Collect
Our App does not access your contacts or microphone and does not collect your precise location. It may use your approximate country, determined through your IP address or your device’s approximate location, to provide relevant prayer times and regional content.
2. How We Use Your Information
We use the information we collect for the following purposes:
To receive and process orders, manage payments, coordinate gift distribution, and provide delivery confirmation.
To create, maintain, and manage customer accounts.
To send order confirmations, invoices, receipts, and important service-related communications.
To respond to enquiries and provide customer assistance.
To identify suspicious activities, prevent fraudulent transactions, and maintain the security of our Website and App.
To display prayer times and relevant content based on your region.
To monitor Website and App performance, identify technical issues, and improve our services.
To share promotional updates, special offers, and notifications where you have provided the necessary consent.
To comply with applicable legal, tax, financial, and accounting requirements.
3. How We Share Your Information
We respect your privacy and do not sell your personal information. However, we may share relevant information with trusted third parties when necessary to operate our services and fulfil our obligations.
These parties may include:
Shopify: Our e-commerce platform provider, which supports our online store, checkout process, and customer accounts. For further information, please review Shopify’s Privacy Policy.
Payment Service Providers: Third-party payment processors that facilitate transactions and assist with fraud prevention.
Google Firebase (Google LLC): Used within our App for push notifications, data storage, and analytics services. For more information, visit Google’s Privacy Policy.
Aladhan: A prayer times service that receives the necessary location information to provide prayer schedules relevant to your area.
IP-to-Country Service Providers: Services that process your IP address to identify your approximate country.
Other Service Providers: Trusted companies that support our Website and App operations, including email communication and crash-reporting services.
Distribution Teams and Partners: Individuals or organizations involved in fulfilling your gift orders. They receive only the information necessary to complete the requested distribution.
Legal Authorities and Professional Advisers: Where disclosure is required by applicable law, necessary to respond to lawful requests, or needed to protect our legal rights and interests.
Business Successors: In the event of a merger, acquisition, restructuring, or sale of our business, relevant information may be transferred to the acquiring or successor organization in accordance with this Privacy Policy.
4. Analytics and Advertising
We use Google Analytics and Shopify analytics tools to evaluate how visitors interact with our Website and App. These services help us understand customer behaviour, measure performance, and improve the overall user experience.
For additional details about Google’s data practices, please review Google’s Privacy Policy. You may also disable Google Analytics tracking through the Google Analytics Opt-out Browser Add-on.
On our Website, we may use advertising technologies, including Meta and Google tracking pixels, to evaluate advertising campaigns and display relevant advertisements across other websites and platforms.
You can manage non-essential cookies through our cookie consent banner. You may also adjust your advertising preferences through the following services:
Digital Advertising Alliance: http://optout.aboutads.info/
Please note that our App does not track your activity across applications and websites operated by other companies.
5. Cookies and Similar Technologies
Cookies are small data files stored on your device when you visit a website. We use cookies and similar technologies on our Website, and certain cookies may also be used during the App checkout process.
Our cookies generally fall into the following categories:
Essential Cookies: Required to support core Website functions, including shopping cart management, checkout, account login, and security. These include Shopify cart and checkout cookies and cannot be disabled.
Analytics and Performance Cookies: Help us understand visitor behaviour, monitor Website performance, and identify areas for improvement. Examples include Shopify analytics and Google Analytics cookies.
Marketing Cookies: Used to measure advertising performance and deliver relevant promotional content, subject to your consent.
You may accept or reject optional cookies through the cookie consent banner. You can also manage or delete cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of some Website features.
Most cookies remain on your device for periods ranging from approximately 30 minutes to two years, depending on their purpose and configuration.
As there is currently no universally accepted standard for responding to “Do Not Track” browser signals, we do not modify our data collection practices when such signals are detected.
6. How Long We Retain Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet applicable legal requirements.
Our general retention practices are as follows:
Account Information: Retained while your account remains active. We delete this information when you request account deletion, subject to any applicable legal retention requirements.
Order and Payment Records: Maintained for the period required by tax, accounting, and other applicable legal obligations. These records are not used for marketing purposes.
Customer Support Messages: Retained for as long as necessary to resolve your enquiry and handle any related follow-up.
Device Information: Records such as push notification tokens, approximate country information, and notification preferences are deleted after 60 days of App inactivity or earlier if you delete your account.
Analytics and Diagnostic Information: Retained according to the applicable data retention policies and settings of the third-party services processing that information.
7. Your Privacy Rights and Account Deletion
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you.
Depending on your location and applicable privacy laws, you may also have the right to restrict or object to certain processing activities, request a copy of your information, or withdraw previously provided consent.
How to Delete Your Account and Personal Information
You can request account deletion through any of the following methods:
Through the App: Open your Profile, navigate to Settings, and select Delete Account. You will be signed out immediately, and your personal data will be erased within 10 days.
Through Our Website: Follow the instructions available on our Delete Your Gift for Haramain Account page.
By Email: Send an email to gifts@giftforharamain.com from the email address associated with your account. Use the subject line “Account Deletion Request”. We aim to process email-based deletion requests within 30 days.
For security purposes, we may request additional information to verify your identity before processing your request.
Once your deletion request is completed, we remove your account profile, saved addresses, contact information, saved preferences, device records, push notification token, approximate country information, and notification settings.
Certain order and payment records may be retained for as long as required by applicable laws and regulations.
Marketing Emails and Notifications
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails. You can also disable push notifications through your device settings or directly within the App.
8. Privacy Rights Based on Your Region
European Economic Area (EEA) and United Kingdom
For individuals located in the European Economic Area or the United Kingdom, we process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Our legal grounds for processing personal information include:
Performing our contractual obligations when providing requested products and services.
Pursuing legitimate business interests, including maintaining security, preventing fraud, and improving our services.
Obtaining your consent where required.
Complying with applicable legal and regulatory obligations.
You also have the right to submit a complaint to your relevant local data protection authority if you believe your personal information has been handled improperly.
We do not make decisions based exclusively on automated processing that produce legal or similarly significant effects on individuals. Shopify may use limited automated fraud prevention measures, such as temporarily restricting IP addresses or payment cards associated with repeated unsuccessful transactions. These measures do not produce legal or similarly significant effects on you.
California Residents
If you reside in California, you may have specific privacy rights under applicable California privacy laws.
These rights may include:
Requesting information about the personal data we collect and process.
Accessing the personal information we maintain about you.
Requesting corrections to inaccurate personal information.
Requesting deletion of your personal information.
Exercising your privacy rights without receiving discriminatory treatment.
We do not sell personal information. To manage or opt out of advertising-related data sharing, you can use the advertising controls described in Section 4 and the cookie consent banner.
You may also appoint an authorized agent to submit a privacy request on your behalf by contacting us through the email address provided below.
Saudi Arabia
We process and protect personal information in accordance with the applicable requirements of Saudi Arabia’s Personal Data Protection Law (PDPL).
If you wish to exercise any rights available to you under this legislation, please contact us using the contact details provided in this Privacy Policy.
9. International Data Transfers
Some of our third-party service providers, including Shopify, may process or store personal information in countries outside your country of residence.
Where required by applicable data protection laws, we implement appropriate safeguards to protect transferred information. These safeguards may include standard contractual clauses and other legally recognized data protection measures.
10. Information Security
We implement reasonable technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Although we take appropriate steps to safeguard your information, no method of electronic transmission or data storage can be guaranteed to be completely secure. Therefore, we cannot promise absolute security.
11. Children’s Privacy
Our Website and App are intended for individuals aged 18 and above. We do not knowingly collect or request personal information from anyone under the age of 18.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the email address below. We will take appropriate steps to investigate and remove the information where necessary.
12. Third-Party Websites
Our Website and App may contain links to external websites or services operated by third parties.
These websites maintain their own privacy policies and data handling practices. Gift for Haramain does not control or accept responsibility for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing any personal information.
13. Updates to This Privacy Policy
We may revise or update this Privacy Policy periodically to reflect changes in our business operations, services, privacy practices, or applicable legal and regulatory requirements.
Any updated version will be published on this page, together with a revised update date.
Where significant changes are introduced, we may notify you through the App or by email, where appropriate.
14. Contact Us
If you have any questions about this Privacy Policy, wish to understand how your personal information is handled, or would like to submit a privacy-related request or complaint, you can contact us at:
Email: gifts@giftforharamain.com
Company: GIFT FOR HARAMAIN
GIFT FOR HARAMAIN – ALL RIGHTS RESERVED
Last Updated: October 2026
If you are dissatisfied with how we handle your privacy complaint, you may also have the right to escalate the matter to the relevant data protection authority in your jurisdiction.